Terms and Conditions

Joyfares Terms and Conditions

1. Introduction

The website Joyfares.com (the "Website") is owned and operated by Joyfares, a business registered in Calgary, Alberta, Canada. The Website is designed to assist customers worldwide in planning travel itineraries and processing bookings. By accessing or using this Website, you agree to comply with these Terms and Conditions.

Please note: Joyfares acts solely as a third-party agent between you and the travel service providers (e.g., hotels, airlines, tour operators). We do not own or manage these services, and your booking is subject to the specific terms and conditions of the respective Supplier.

2. Scope of Terms and Internet Sales Disclosure

These Terms of Use are a binding agreement between you and Joyfares. They govern your access to the Website, including all content, booking functionalities, and payment processing services. In accordance with the Alberta Consumer Protection Act and the Internet Sales Contract Regulation , these terms serve as your pre-contract disclosure. The Website is provided solely to assist you in gathering travel information, determining the availability of travel-related goods and services, and conducting legitimate financial transactions with third-party travel suppliers. Any use of this Website for speculative, false, or fraudulent reservations is strictly prohibited.

3. Acceptance of Terms and Governing Law

Please read these Terms of Use carefully before using the Website or making a payment. By accessing the Website, or by clicking to accept these terms when prompted, you agree to be bound by these Terms of Use and our Privacy Policy, found at https://www.joyfares.com/. If you do not agree, you must not use the Website. You further agree that these terms are governed by the laws of the Province of Alberta and the federal laws of Canada. You hereby consent to the exclusive jurisdiction and venue of the courts in the Judicial District of Calgary, Alberta, for all disputes arising out of or relating to the use of this Website.

Eligibility

This Website is offered and available to users who are 18 years of age or older (or the age of majority in your jurisdiction). By using this Website, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Website.

User Representation

By using the Website, you represent and warrant that:

• You are at least 18 years of age and possess the legal authority to create a binding legal obligation.
• All information provided by you on the Website is true, accurate, current, and complete.
• Your use of the Website is solely for making or managing legitimate travel reservations for yourself or for another person for whom you are legally authorized to act.
• Verification & Security: Joyfares reserves the right to request additional documentation (such as government-issued photo ID or credit card authorization forms) to validate any transaction. This is a security measure to prevent fraudulent cross-border transactions. Failure to provide requested documentation within the specified timeframe may result in the immediate cancellation of the reservation and a refund of any processed funds, subject to supplier policies.

Updates to These Terms

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. As these terms are binding, you are expected to check this page each time you access this Website so you are aware of any changes.

Website Access and Account Security

We reserve the right to withdraw or amend this Website, and any service or material we provide, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

You are responsible for:

• Making all arrangements necessary for you to have access to the Website.
• Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy (https://www.joyfares.com/), and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

Account Safety:

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time if, in our opinion, you have violated any provision of these Terms of Use.

Our Intellectual Property

Everything on the Website—including text, images, videos, custom code (HTML/CSS), and travel itineraries—is the property of Joyfares, its affiliates, or its third-party providers. These materials are protected by Canadian and international laws, including copyright, trademark, and other intellectual property regulations.

Permitted Use: You are granted a limited, non-exclusive license to use the Website for personal, non-commercial purposes only. You may not copy, distribute, modify, or republish any content from the Website, except under the following conditions:

• Temporary Storage: Your device may temporarily store copies of materials in RAM incidental to your accessing and viewing those materials.
• Caching: Your browser may store files that are automatically cached for display enhancement purposes.
• Personal Printing: You may print or download a reasonable number of pages from the Website for your own personal, non-commercial use, provided you do not further distribute or republish them.
• Social Media: If we provide social media features (e.g., sharing buttons), you may take such actions as are enabled by those features.

Prohibited Use: You must not:

• Modify, edit, or alter any content or digital copies of any materials from this Website.
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

Commercial Use: Any use of the Website’s content for commercial purposes (including travel reselling or content scraping) is strictly prohibited without a written license from Joyfares. For inquiries, contact info@joyfares.com. Failure to comply will result in the immediate termination of your right to use the Website, and you must, at our option, return or destroy any copies of the materials you have made.

The Joyfares name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Joyfares or its affiliates. You must not use such marks without the prior written permission of Joyfares. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners (such as hotels or airlines), and their appearance does not imply endorsement.

Prohibited Activities

You agree to use the Website only for lawful purposes and in accordance with these Terms. As a Calgary-based business processing payments, we reserve the right to terminate your access immediately and without notice if we suspect any use that violates local or international law.

You agree NOT to:

• Violate Laws: Use the Website in any way that violates any applicable federal, provincial, state, local, or international law (including, without limitation, laws regarding the export of data or software to and from Canada or the USA).
• Exploit Minors: Use the Website for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
• Spam & Advertising: Transmit or procure the sending of any advertising or promotional material, including "junk mail," "chain letters," "spam," or any other similar solicitation.
• Impersonation: Impersonate or attempt to impersonate Joyfares, a Joyfares employee, another user, or any other person or entity.
• Restricted Access: Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm Joyfares or its users.
• Commercial Competition: Use the Website to copy our business model, scrape our proprietary travel data, or harass our third-party partners.

Technical Prohibitions: You further agree not to:

• Automated Scraping: Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
• Manual Monitoring: Use any manual process to monitor or copy any of the material on the Website for any unauthorized purpose without our prior written consent.
• Infrastructure Attacks: Use any device, software, or routine that interferes with the proper working of the Website, including introducing viruses, Trojan horses, worms, or logic bombs.
• Unauthorized Access: Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
• Denial of Service: Attack the Website via a denial-of-service (DoS) attack or a distributed denial-of-service (DDoS) attack.

User Contributions

The Website may contain interactive features such as travel reviews, forums, chat rooms, or user profiles (collectively, "Interactive Services") that allow users to post, submit, or transmit content, reviews, or images (collectively, "User Contributions") on or through the Website.

All User Contributions must comply with the Content Standards set out in these Terms.

Grant of License: Any User Contribution you post to the site will be considered non- confidential and non-proprietary. By providing any User Contribution on the Website, you grant Joyfares, our affiliates, and service providers the right to use, reproduce, modify, perform, display, and distribute such material for any purpose, including marketing and promotional efforts.

Your Responsibility: You represent and warrant that you own or control all rights to your User Contributions and that they comply with these Terms of Use. You understand and acknowledge that you are responsible for any User Contributions you submit, and you, not Joyfares, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Website.

Monitoring and Enforcement

As an Alberta-based service provider, we reserve the right to manage the content on our platform to ensure a safe environment for all travelers. We have the right to:

• Remove Content: Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
• Take Action: Take any action with respect to any User Contribution that we deem necessary, including if we believe such contribution violates the Terms of Use, infringes any intellectual property right, or threatens the personal safety of users or the public.
• Identity Disclosure: Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
• Legal Action: Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.
• Termination: Terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms of Use.

Cooperation with Authorities: We will fully cooperate with any law enforcement authorities or court orders in Canada or the United States requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website.

YOU WAIVE AND HOLD HARMLESS JOYFARES AND ITS AFFILIATES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING, OR AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER JOYFARES OR LAW ENFORCEMENT AUTHORITIES.

Content Standards

These standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, provincial, state, local, and international laws and regulations.

User Contributions must NOT:

• Be Harmful: Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
• Promote Discrimination: Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe Rights: Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
• Be Deceptive: Be likely to deceive any person or give the false impression that they emanate from or are endorsed by us or any other person or entity.
• Promote Illegal Acts: Advocate, promote, or assist in any unlawful act.
• Cause Distress: Annoy, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
• Impersonate: Impersonate any person, or misrepresent your identity or affiliation with any person or organization (including pretending to be a Joyfares representative).
• Commercial Activity: Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising without our prior written consent.

Copyright Infringement (DMCA & Canadian Copyright Act)

Joyfares respects the intellectual property rights of others. If you believe that any User Contribution or content on the Website violates your copyright, please send a notice of infringement to info@joyfares.com.

It is the policy of Joyfares to terminate the user accounts of repeat infringers. For our US- based users and partners, we comply with the requirements of the Digital Millennium Copyright Act (DMCA) . For our Canadian users, we comply with the "Notice and Notice" regime under the Canadian Copyright Act.

Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

This Website includes content provided by third parties, including travel suppliers, bloggers, and other users. All statements and opinions expressed in these materials are solely the opinions and the responsibility of the person or entity providing those materials. They do not necessarily reflect the opinion of Joyfares.

Website Updates

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Your Information and Visits to the Website

All information we collect on this Website is governed by our Privacy Policy (https://www.Joyfares.com/). By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Consent for Contact and Communication

To process travel bookings or provide itineraries, we must collect personal and contact information. By submitting a request or booking through the Website, you agree to the following:

• Permission to Contact: You grant Joyfares and our third-party travel partners explicit permission to contact you via telephone, email, SMS/text message, or push notifications to facilitate your booking, manage your account, or provide customer service.
• Regulatory Waiver: You provide this consent even if your phone number is currently listed on any federal, provincial, or state "Do Not Call" registry (including the US National DNC and the Canadian DNCL).
• Automated Technology: You consent to receiving communications via automated telephone dialing systems or pre-recorded messages for account updates and promotional offers.
• Third-Party Accuracy: You represent that you are the primary account holder for the contact details provided. If you provide contact information for other travelers, you represent that you have their express consent to do so.
• Call Recording: You acknowledge that we or our partners may record customer service calls for quality assurance and training purposes, in accordance with applicable provincial and state laws.

Provision of False Information

Providing false, fictitious, or fraudulent information—including using a name, email, or phone number that is not your own—is strictly prohibited. Such actions can cause significant financial harm to Joyfares and its travel suppliers, and may result in legal penalties. If you knowingly provide false information, you agree to indemnify and hold Joyfares and its partners harmless for any resulting damages, legal fees, or wasted resources.

Purchases and Other Terms and Conditions

All bookings, purchases, or transactions for travel services formed through our Website are governed by our Terms of Sale, which are hereby incorporated into these Terms of Use. Additional terms and conditions may apply to specific portions, services, or features of the Website (such as loyalty programs or seasonal promotions), all of which are included by this reference.

Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. However, you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

You agree not to:

• Establish a link from any website that is not owned by you.
• Cause the Website or portions of it to be displayed on, or appear to be displayed by, any other site (for example, framing, deep linking, or in-line linking).
• Link to any part of the Website other than the homepage.
• Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.

The website from which you are linking must comply in all respects with the Content Standards set out in these Terms. We reserve the right to withdraw linking permission without notice.

Links from the Website

If the Website contains links to other sites and resources provided by third parties (including affiliate links, advertisements, and sponsored links), these links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

No Fiduciary Relationship

You acknowledge and agree that Joyfares is not acting as your agent, attorney, or fiduciary when providing travel information or processing bookings. Our role is strictly to facilitate the identification of travel options and the processing of transactions with third-party suppliers.

Booking for Third Parties

If you use this Website to submit requests or make bookings for or on behalf of a third party ("Third Party"), such as a family member or a travel companion:

• Accuracy: You are responsible for any error in the accuracy of information provided in connection with such use, including ensuring that billing details match the records of the financial institution.
• Notification: You must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Website, including all rules and restrictions applicable thereto.
• Indemnity: You agree to indemnify and hold Joyfares harmless from and against any and all liabilities, losses, damages, suits, and claims (including the costs of defense), relating to the Third Party's or your failure to fulfill any of its obligations as described above. You are directly responsible for any and all charges, fees, and duties arising from the travel bookings.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output.

TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER JOYFARES NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE.

WITHOUT LIMITING THE FOREGOING, JOYFARES DOES NOT REPRESENT OR WARRANT THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

To the fullest extent provided by law, in no event will Joyfares, its affiliates, or their licensors, service providers, employees, agents, officers, or directors (collectively, "Covered Parties") be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Website, any websites linked to it, or any travel services obtained through the Website.

This limitation includes direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to:

• Financial Loss: Loss of revenue, loss of profits, loss of business or anticipated savings, and loss of goodwill.
• Data & Technical Issues: Loss of data, and damages caused by viruses or other technologically harmful material that may infect your device.
• Supplier Actions: Any injury, death, property damage, or other damages caused by the acts, errors, omissions, representations, warranties, breaches, or negligence of any third-party travel supplier (airlines, hotels, car rentals, etc.).

Independent Contractors: Travel suppliers are independent contractors and not employees or agents of Joyfares. Joyfares is not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

Indemnification

You agree to defend, indemnify, and hold harmless Joyfares, its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms of Use or your use of the Website.

This indemnity specifically includes, but is not limited to, airline debit memos or credit card chargebacks resulting from:

1. Service failures by third-party suppliers (e.g., flight cancellations or hotel overbookings).
2. Unauthorized charges made by family members, friends, or associates with access to your credit card.
3. Your failure to provide accurate travel documentation or comply with supplier rules.

Governing Law and Jurisdiction

All matters relating to the Website and these Terms of Use, and any dispute or claim arising therefrom, shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the courts of the Judicial District of Calgary, Alberta . You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Dispute Resolution

We are committed to customer satisfaction. If you have a problem or dispute, we will try to resolve your concerns. You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, or any services or products provided, by contacting info@joyfares.com. If we are not able to resolve your claim within 60 days, you may seek relief through arbitration or in small claims court in Calgary, Alberta.

Booking Services and Travel Provider Rules

These Booking Services terms are supplemental to our main Terms of Use. When you book travel services through Joyfares:

• Supplier Terms: You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to affiliate. This includes, but is not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability, fares, or use of products or services.
• Violations: You acknowledge that any violation of any such supplier's rules and restrictions may result in:
• Cancellation of your reservation(s).
• Being denied access to the applicable travel product or services.
• Forfeiting any monies paid for such reservation(s).
• Our debiting your account for any costs we incur as a result of such violation.

Fees and Taxes: You are completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Website and any bookings made through our platform.

Our Responsibility (Supplier Failure)

Joyfares acts as an intermediary only. We are not responsible for any issues, losses, or damages caused by a travel provider’s actions, omissions, or failures, including but not limited to situations where a provider files for bankruptcy, undergoes reorganization, or ceases operations. In the event that a travel provider fails to provide the service for which you have paid, your sole recourse is with that travel provider, and not Joyfares.

Accessibility Needs

Joyfares does not have specific or audited information regarding the suitability of third- party bookings for persons with disabilities. Facilities and accessibility standards vary significantly by country and provider. For specific accessibility details or to make special requests, you must contact the travel provider directly prior to booking.

International Travel (Passports, Visas, and Health)

Traveling abroad carries inherent risks. It is your sole responsibility to ensure that you meet all foreign entry requirements and that your travel documents (including passports and visas) are in order.

Travel Advisories: We strongly recommend that you review travel prohibitions, warnings, and advisories issued by the relevant government authorities before booking travel to international destinations. You can find official information at:

• Canada: https://travel.gc.ca/travelling/advisories
• United States: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html
• Health: https://www.cdc.gov/travel (US CDC) or https://travel.gc.ca/travelling/health-safety (Health Canada).

Currency and Exchange Rates

Bookings may be processed in different currencies depending on your location, the supplier’s requirements, or the currency selected at checkout.

• Exchange Rate Fluctuations: If you pay with a credit or debit card, the total amount charged may differ from the amount quoted due to currency exchange rate fluctuations between the time of booking and the time the transaction settles.
• Bank Fees: Your financial institution may charge foreign transaction or currency conversion fees. These fees are determined solely by your bank, and Joyfares is not responsible for these additional costs.
• Refunds: Any refunds will be issued in the original currency and amount charged. We are not responsible for any "shortfall" in the refunded amount caused by changes in exchange rates or bank fees.

Paying with Credit or Debit Cards

We accept Visa, MasterCard, and American Express cards. By submitting your payment information, you authorize Joyfares and our third-party payment processors to charge your card for the total cost of the booking.

• Multiple Charges: Your statement may reflect multiple charges from different suppliers (e.g., separate charges for a flight and a hotel) that total the amount quoted at checkout.
• Verification & Security: For your protection and ours, we use fraud detection protocols. High-risk transactions may be flagged for manual review. We reserve the right to contact you or your bank to verify the validity of a transaction. If verification is not completed to our satisfaction, the booking may be cancelled.
• Final Confirmation: Hotel and car rental bookings are only considered final once you receive a confirmation email containing a supplier reference number. If a fare or availability changes before your payment is fully processed, we will notify you; you will have the option to accept the new terms or decline the transaction without charge.

Offers and Discounts

Promo codes may be issued to reduce Joyfares service fees on flight bookings.

• Usage: Codes must be entered at checkout and cannot be combined with other offers. They are non-transferable, have no cash value, and are limited to one use per customer. The discount applies only to the service fee portion of the transaction.
• Issuance: Some codes are exclusive to our email newsletter or phone-only bookings through our customer service team.
• Limitations: Discounts cannot be applied retroactively after a booking is finalized. Joyfares reserves the right to withdraw or modify promo codes at any time. If a technical error causes a promo code to display incorrectly, we reserve the right to cancel the affected booking and offer a refund.

Airline Booking Terms

Rules, Changes, and Pricing: All airline tickets are subject to the Conditions of Carriage of the respective airline. Your contract for transport is directly with the airline. Airlines reserve the right to adjust flight schedules or cancel flights at their discretion.

• Price Errors: While we strive for accuracy, if a flight is listed at an incorrect price due to a technical or supplier error, Joyfares and the airline reserve the right to cancel the booking before travel. If your card has been charged, a full refund will be issued.

Frequent Traveler Points: Bookings made through Joyfares may not be eligible for frequent flyer miles, points, or upgrades. Please verify eligibility with the airline directly before booking.

Code Share Agreements: Some flights are "Code Shares," meaning the flight is operated by a partner airline. You are responsible for identifying the operating carrier for check-in purposes, which may differ from the airline listed on your ticket.

Hazardous Materials (Safety Disclosure)

Federal laws in Canada (Transport Canada) and the United States (FAA/DOT) prohibit the carriage of hazardous materials aboard aircraft in your luggage or on your person.

• Items: Prohibited items include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials.
• Exceptions: Limited exceptions exist for small quantities of medicinal and toilet articles.
• Further Info: For a full list of prohibited items, please visit:
• Canada: https://tc.canada.ca/en/aviation/dangerous-goods
• USA: https://www.faa.gov/hazmat/packsafe

Prohibited Ticketing Practices

The use of "point-beyond," "hidden-city," or "back-to-back" ticketing to circumvent airline fare structures is strictly prohibited by most carriers.

• Risks: Airlines may cancel the remaining portion of your itinerary, deny boarding, or charge the fare difference to your account if these practices are detected.
• Indemnity: You agree to indemnify Joyfares against any claims or debit memos issued by airlines resulting from your use of these prohibited ticketing practices.

Flight Segment Sequence

Airlines generally require that flight coupons (segments) be used in the exact sequence listed on your itinerary. Failure to show up for any segment (a "no-show") will typically result in the automatic cancellation of all remaining segments by the airline without a refund.

Taxes and Fees

Total fares include all applicable government taxes and airline fees known at the time of purchase.

• Retroactive Increases: Any retroactive tax increases imposed by a government authority after booking but before travel are your responsibility.
• International Fees: Some international destinations charge entry or exit fees (tourist taxes) locally at the airport; these are not included in your prepaid fare.
• Baggage: Most airlines now charge additional fees for checked baggage. These fees are paid directly to the airline and are not included in the Joyfares booking price.

Itinerary Changes and Paper Tickets

• Changes: If permitted by the airline's fare rules, changes to an itinerary will incur the airline's change fee, any difference in fare, and a Joyfares administrative processing fee.
• Paper Tickets: In the rare event that a physical paper ticket is required, additional service and shipping fees will apply. If a paper ticket is returned due to an incorrect address provided by you, re-delivery fees will be charged to your account.

Cancellation and Refunds

General Policy:

• Non-Refundable Status: Unless explicitly stated otherwise in your itinerary’s specific fare rules, all airline bookings made on Joyfares.com and all associated service fees are non-refundable.
• 24-Hour Window: Cancellations requested within 24 hours of booking are subject to Joyfares’s Agent Assisted Cancellation Fee (see table below). After 24 hours, all bookings are subject to the specific penalties and policies of the respective airline.
• No-Shows: If you do not show up for a flight and fail to notify Joyfares or the airline at least 4 hours prior to departure, your ticket will be designated as a "No-Show." No-show tickets are strictly non-refundable and all funds are forfeited.
• Modifications: Name changes are strictly prohibited by airline policy. Itinerary changes (dates/routing) are restricted and subject to both airline fare differences and Joyfares processing fees.
• Low-Cost Carriers: Tickets for low-cost carriers are generally 100% non-refundable.
• Hotels and Cars: Most hotel and car rental bookings are non-refundable. While Joyfares service fees may be refundable in rare cases, the supplier's portion is governed by their specific "fine print" policies.

Schedule of Fees (Post-Ticketing Services)

All Joyfares fees are per-passenger, per-ticket, and are in addition to any fare differences or airline-imposed penalties. All Joyfares service fees are non-refundable.

Refund Process and Requirements

How to Request: All cancellation and refund requests must be made by phone through our customer support team to ensure timely processing and to avoid "no-show" status.

Eligibility Requirements:

A refund will only be processed if:

1. The specific fare rules of the airline/supplier allow for a refund.
2. The passenger is not in "No-Show" status.
3. Joyfares successfully secures a waiver or authorization from the supplier (not guaranteed).

Timeline and Acknowledgement:

Upon requesting a cancellation, you will receive an email acknowledgement with a tracking number. This email does not guarantee a refund. It is merely an acknowledgement that your request has been received.

• Decision Finality: The supplier (airline/hotel) has the final authority on all refund approvals.
• Processing Time: Once approved by the supplier, refunds typically take 60-90 days to appear on your statement.
• Post-Ticketing Fees: If a refund is authorized by a supplier, Joyfares charges a post- ticketing fee. If the supplier denies the refund, we will refund our post-ticketing service fee, but our original booking fees remain non-refundable.

Additional Flight Services

• Web Check-in: By opting for automatic web check-in, you agree to the airline’s terms and conditions and authorize Joyfares to make all necessary legal acknowledgements (including safety and hazardous materials declarations) on your behalf.
• Seats, Meals, and Special Requests: Requested seat assignments, meal preferences, and frequent flyer credits are not guaranteed and are subject to airline availability. Any service fees paid to Joyfares for seat selection are non-refundable. We recommend contacting the airline directly 48 hours before departure to confirm these requests.
• Baggage Policy and Fees: Most airlines now charge for checked and even carry-on baggage. These fees are not included in your Joyfares booking price and must be paid directly to the airline. Baggage fees are generally non-refundable. Please verify weight and size limits with your specific carrier to avoid airport surcharges.
• Entry/Exit Fees: Some international destinations charge "Tourist Taxes" or entry/exit fees locally at the airport or border. These are not included in your ticket price. It is your responsibility to verify these costs via official government channels:
• Canada: https://travel.gc.ca/travelling/advisories
• USA: https://travel.state.gov/

Specialized Airfare Types

• Combo Fares: A "Combo Fare" itinerary consists of two or more separate one-way tickets, often on different airlines.
• Each ticket is governed by its own unique airline terms and cancellation policies.
• If one flight is delayed or cancelled, it does not automatically entitle you to a refund or change for the other flight(s) in the combo.
• Changes or cancellations must be managed for each ticket separately, and separate Joyfares service fees will apply to each.
• Upgrade Benefits: Any purchased upgrades (e.g., priority boarding, extra legroom) are subject to the airline’s operational availability and terms at the time of departure.

Hotel Booking Terms

• Check-in Requirements: Upon arrival, you must provide a valid government-issued photo ID and a credit card (or cash deposit, if permitted by the hotel) in your name. Note: Many hotels in the USA and Canada do not accept debit cards for security deposits. These deposits are handled exclusively by the hotel and are separate from any payments made to Joyfares.
• Occupancy and Bedding: Standard hotel rooms are generally confirmed for two adults. Additional guests or specific bedding configurations (e.g., King vs. Twin) are subject to hotel availability and may incur "Extra Person" charges payable directly to the property.
• Late Arrival or No-Show: If you will be arriving late, you must notify the hotel directly. Failure to check in on the first night of your reservation without notification will result in your booking being marked as a "No-Show." In such cases, the entire reservation may be cancelled, and no refund will be issued.
• Changes and Cancellations: Hotel policies vary from "Fully Refundable" to "Non- Cancellable." You are responsible for reviewing the specific hotel’s policy provided during the booking process. Changes to pre-paid reservations usually require a full cancellation and a new booking at current rates.
• Disability Accommodations: Joyfares cannot guarantee the availability of ADA- compliant rooms or specific accessibility features. If you have accessibility needs or are traveling with a service animal, you must contact the hotel directly prior to booking to confirm their ability to accommodate you.
• Room Preferences: Smoking/Non-smoking preferences and floor levels are requests only and are at the sole discretion of the hotel management. Joyfares has no control over room assignments.

Hotel Booking Requirements

• Age Requirement: Guests must be at least 18 years of age, or meet the specific local legal age requirement of the hotel, to bypass check-in restrictions.
• Verification: A valid government-issued photo ID and a recognized payment method (typically a major credit card) in the guest's name are required at check-in.
• Pricing Accuracy: While we aim for total accuracy, Joyfares.com relies on information provided by hotels. If a room is listed at an incorrect rate due to a supplier error, we reserve the right to refuse or cancel the request, even if the booking is confirmed and charged. In such cases, a full refund of the amount paid to us will be issued.
• Mandatory Fees (Resort Fees): Our displayed rates cover the base tariff, applicable taxes, and selected amenities. However, many hotels—particularly in the USA—charge mandatory "Resort Fees" or "Facility Fees" at check-in. These fees are collected directly by the hotel and are not included in your Joyfares reservation total.

Rental Car Booking Terms

• Rental Contract: Car rentals are governed by the specific contract signed between you and the rental provider at the time of pick-up. Joyfares is not a party to this contract.
• Age & Fees: The minimum age for car rental is 19. Drivers under the age of 25 may be subject to a "Young Driver Surcharge," and additional drivers may incur extra fees, both payable directly to the rental company.
• Merchant Status: For "Retail Price" rentals, the rental company is the merchant of record. Your credit card is used to guarantee the reservation, but the rental provider will charge you directly at the time of pick-up.
• Requirements: You must present a valid driver’s license and a major credit card in your name at the time of pick-up. Please note that specific car models are not guaranteed; rentals are confirmed by "category" or "class."
• Taxes: Taxes vary by location and are collected and remitted by the rental company. Joyfares does not act as a co-vendor for these taxes.

Featured Airport Parking Terms

Joyfares acts as an agent for third-party car park providers. By booking, you enter into a direct contract with the provider subject to their specific terms.

• Booking Details: You must provide the vehicle’s make, type, and registration number at the time of booking.
• Confirmation: A confirmation email will be sent upon booking. If you do not receive this, contact us immediately. No refunds will be issued for "no-shows" or cancellations made less than 24 hours before the scheduled arrival.
• Check-in: You must present your confirmation voucher (or reference number) and the credit card used for the booking upon arrival at the car park.
• Liability: The car park provider is liable only for proven negligence. Claims for damage or loss will not be considered once the vehicle has left the car park premises.

Parking Operational Requirements

• Procedures: You are responsible for reviewing the arrival and check-in procedures outlined in your confirmation. Joyfares and the car park provider are not liable for missed flights resulting from a failure to follow these instructions.
• Timeliness: You must arrive at the car park at the stated time. We are not liable for missed departures due to late arrivals.
• Vehicle Security: Please remove all personal possessions from the vehicle. Do not leave keys or security codes unless specifically requested by the car park staff for valet purposes.

Parking Pricing & Payment

• Payment Structure: The car park provider is paid in full at the time of booking. Your credit card statement may reflect two separate charges: one from the provider and one from Joyfares.
• Finality: All charges must be settled before you remove your vehicle from the car park. We do not accept payment by cheque.
• Tariff Changes: We reserve the right to change tariffs or withdraw special rates without notice, though this will not affect confirmed bookings.

Parking Cancellation Policy

• Validation: For a cancellation to be valid and eligible for consideration, it must be processed directly through Joyfares, not the parking provider.
• Non-Refundable Fees: All bookings incur a non-refundable booking fee. Additionally, MMS (Management and Maintenance Service) fees are strictly non-refundable under any circumstances.
• Unused Stays: No refunds or credits will be issued for "no-shows" or unused parking days.
• Force Majeure: Joyfares is not liable for losses resulting from parking cancellations caused by strikes, lack of availability, technical issues, or other events beyond our reasonable control.

Cruise Booking Terms

Pricing & Documentation:

• Currency: Prices are quoted per person in USD or CAD based on double occupancy.
• Exclusions: Unless specified, prices exclude government fees, taxes, port charges, and airfare. A non-refundable Joyfares processing fee applies to all bookings.
• Fuel Surcharges: Cruise lines reserve the right to impose a fuel surcharge prior to departure; this is determined by the cruise line and is not within Joyfares’s control.
• Verification: Passengers must present a valid government-issued ID (Passport, Birth Certificate, or Driver’s License) at boarding. Failure to provide matching ID may result in denied boarding without a refund.

Passenger Information & Logistics:

• Name Accuracy: First, middle, and last names must match your official travel documents exactly. Name corrections after booking may incur significant fees from both the cruise line and Joyfares.
• Baggage: Policies are set by the individual cruise operator. It is your responsibility to verify weight and item restrictions on the cruise line's official website.
• Special Needs: For infants, dietary restrictions, or medical accommodations, contact our Cruise Experts immediately so we can notify the cruise line on your behalf.

Cruise Cancellations & Refunds:

To modify or cancel a cruise, you must contact Joyfares directly. Once the journey has commenced, no modifications are permitted.

Online Transaction Service Fees

These fees are charged by Joyfares for the administration and procurement of your travel services. These fees are non-refundable and are charged on a per-passenger or per-unit basis.

> Note: Service fees and deposits for offline (phone-based) transactions are strictly non- refundable under any circumstances.

Contact Information

If you have questions regarding these terms or need assistance with a booking, please contact our Calgary headquarters:

Email: info@joyfares.com

Phone: +1 (888) 862-8542

Address: 3030 32 Ave NE, Calgary, Alberta, T1Y 7A9, Canada.