Damage Management Policy

Car Rental – Damage Management Policy

At Joyfares.com, we understand that most customers drive carefully and responsibly. However, in the unlikely event that your rental vehicle is damaged, it’s important to know how such situations are handled.

This Damage Management Policy explains how charges may apply if damage occurs to your rental car. For full details, please also review our complete Terms & Conditions.

Liability for Damage

Your responsibility for any damage depends on the type of protection or coverage you selected at the time of booking:

• In some cases, you may not be liable at all.
• In other cases, you may be partially responsible.

For exact coverage terms, please refer to the Joyfares.com Terms & Conditions.

Types of Damage

Damage charges depend on the nature and severity of the issue:

• Light Damage – Minor scratches, dents, paint chips, or loss/damage of keys, accessories, or documents.
• Tyre Replacement – Damage that requires fitting a new tyre.
• Serious Damage – Any damage beyond light damage or tyre replacement, but not a total loss.
• Total Loss – When the vehicle is beyond repair or not economical to fix.

Damage Identified at Vehicle Return

When you return the car, it will be inspected in your presence.

Light Damage

If minor damage is found and you acknowledge it by signing the return statement:

• An invoice will be issued.
• Charges will include a Light Damage Administration Fee as outlined in our tariff guide.

Serious Damage or Total Loss

If serious damage is identified or suspected, we will provide:

• A vehicle return statement with details
• Photographic evidence
• An invoice including:
  1. Applicable Administration Charges (Serious Damage, Tyre, or Windscreen)
  2. Engineer’s Assessment Fee (except for tyre or windscreen-only damage)
  3. Loss of use charges for the time the vehicle is unavailable

Damage Found After Rental Completion

If damage is discovered after you have returned the vehicle and left the location, we will send you:

• A detailed return report
• Photographs of the damage
• An invoice including relevant Administration Charges, Engineer’s Fees (if applicable), and loss of use charges

Claims & Disputes

If you wish to question or dispute any damage-related charges:

• You must contact Joyfares.com within 14 days of receiving the damage documentation.
• If we do not hear from you within this period, we may proceed with invoicing the charges.

Contact Us

Joyfares Customer Support

Email: info@joyfares.com

Phone: +1 (888) 862-8542