Privacy Policy

Introduction

Joyfares.com (“Joyfares,” “we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our digital platforms, including our website (www.joyfares.com), or when you engage with us through our customer service channels (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy, along with our Terms and Conditions.

Personal Information

Information We Collect

“Personal Information” refers to data that identifies you or can reasonably be linked to you. This may include:

• Full name
• Contact details (address, phone number, email)
• Payment details (credit/debit card and billing information)
• Passport and travel-related identification (e.g., visa details)
• Booking and reservation details (flights, hotels, car rentals, cruises, etc.)
• Travel preferences and special requirements
• Demographic information
• Device identifiers, cookies, and usage analytics
• Inferred data based on your interactions with our Services

If you provide information about another person (such as a travel companion), you confirm that you have their consent to share that information with us.

How We Collect Personal Information

We collect Personal Information in several ways:

• Directly from you when you make bookings, register, subscribe to updates, or contact us
• Automatically when you browse our Website (e.g., cookies, device data, IP address)
• Through customer service interactions by phone, email, or chat
• From third parties such as marketing partners, analytics providers, or social platforms where permitted by law

Analytics & Advertising Data

We and our partners collect technical and behavioral data to improve our Services and personalize your experience. This includes:

• Device and browser data
• Usage data such as pages viewed, searches, and interactions
• Advertising data like cookie IDs and ad engagement

This data is collected through cookies, pixels, SDKs, and similar tools. Please see our Cookie Policy for details.

How We Use Personal Information

We use your Personal Information to:

• Process bookings, payments, and confirmations
• Provide customer support and respond to inquiries
• Send service updates and booking communications
• Personalize content and travel suggestions
• Administer promotions or special features
• Improve operations, prevent fraud, and troubleshoot issues
• Comply with legal obligations and protect our rights

We may also use aggregated or anonymized data for analysis and reporting.

Disclosure of Personal Information

We may share your data with:

• Directly from you when you make bookings, register, subscribe to updates, or contact us
• Automatically when you browse our Website (e.g., cookies, device data, IP address)
• Through customer service interactions by phone, email, or chat
• From third parties such as marketing partners, analytics providers, or social platforms where permitted by law

Analytics & Advertising Data

We and our partners collect technical and behavioral data to improve our Services and personalize your experience. This includes:

• Device and browser data
• Usage data such as pages viewed, searches, and interactions
• Advertising data like cookie IDs and ad engagement

This data is collected through cookies, pixels, SDKs, and similar tools. Please see our Cookie Policy for details.

How We Use Personal Information

We use your Personal Information to:

• Process bookings, payments, and confirmations
• Provide customer support and respond to inquiries
• Send service updates and booking communications
• Personalize content and travel suggestions
• Administer promotions or special features
• Improve operations, prevent fraud, and troubleshoot issues
• Comply with legal obligations and protect our rights

We may also use aggregated or anonymized data for analysis and reporting.

Disclosure of Personal Information

We may share your data with:

• Affiliates and subsidiaries
• Travel service providers such as airlines, hotels, cruise lines, and car rental companies
• Service providers including payment processors, IT vendors, and analytics partners
• Marketing and referral partners
• Legal authorities when required by law
• Corporate transaction partners in case of merger, acquisition, or sale

Third-Party Services

Joyfares.com may link to or integrate third-party platforms. We are not responsible for their privacy practices. Please review their policies before using their services.

Advertising & Tracking

We may work with advertising partners to show relevant ads. These partners may use cookies and similar technologies. You can opt out of some advertising programs through industry tools, though you may still see general ads.

Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure. If you believe your information has been compromised, contact us immediately.

Your Privacy Choices

• Marketing Emails – Unsubscribe anytime via the link in emails
• Cookies – Control through browser settings or our Cookie Policy
• Access, Correction, or Deletion – Email us at info@joyfares.com

Data Retention

We retain Personal Information only as long as necessary for service delivery, legal compliance, and dispute resolution.

Use by Minors

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

Sensitive Information

Please do not submit sensitive personal data (such as health, political, biometric, or criminal data) through our Services.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.”

Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Joyfares.com

Email: info@joyfares.com