Effective Date: April 10, 2026
Introduction
Joyfares (“Joyfares,” “we,” “us,” or “our”) values the trust you place in us and is deeply
committed to protecting your privacy. This Privacy Policy outlines how we collect, use,
disclose, and safeguard your personal information when you interact with our digital
platforms, including our website www.joyfares.com or when you engage with our travel
experts through our customer service channels (collectively, the “Services”).
This policy is meticulously designed to meet the rigorous standards of the Canadian
Personal Information Protection and Electronic Documents Act (PIPEDA)
, the Alberta
Personal Information Protection Act (PIPA)
, and applicable United States federal and state
privacy laws.
By accessing our Website or utilizing our Services, you acknowledge that you have read and
agree to the practices described in this Privacy Policy, as well as our Terms and Conditions.
As a travel intermediary based in Calgary, Alberta, we ensure that your data is handled with
the highest level of integrity, whether your journey stays within Canada or takes you across
international borders.
PPersonal Information We Collect
“Personal Information” refers to data that identifies you as an individual or could reasonably
be linked to you. To provide our travel services, Joyfares collects:
- Identity Data: Full legal name, date of birth, and gender.
- Contact Details: Physical address, phone number, and email address.
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Financial Data: Payment details (credit/debit card information), billing data, and
transaction history.
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Travel Identifiers: Passport details, visa information, Known Traveler Numbers (KTN),
or Redress Numbers.
-
Booking Logistics: Detailed reservation data for flights, hotels, car rentals, and
cruises.
-
Special Requirements: Travel preferences and sensitive information you provide
voluntarily (e.g., dietary restrictions, medical conditions requiring assistance, or
accessibility needs).
- Technical Data: Device identifiers, IP addresses, cookies, and usage-based analytics.
-
Social Identifiers: Information from social media accounts if you choose to connect
them to our Services.
Note on Traveling Companions: If you provide information about someone else (e.g., a
family member or travel companion), you confirm that you have obtained their express
consent to share their data with us for the purposes outlined in this policy.
How We Collect Personal Information
We collect information through several primary channels:
-
Direct Interaction: When you make a booking, subscribe to our newsletter, enter a
promotion, or correspond with our Calgary-based travel experts.
-
Automated Technologies: As you interact with www.joyfares.com, we automatically
collect data via cookies, server logs, and pixel tags.
-
Offline Interactions: Through recorded telephone calls or written correspondence
with our customer support team.
-
Third-Party Sources: From travel suppliers (airlines/hotels), social media platforms,
or public databases, as permitted by law.
Analytics and Advertising Data
To enhance your experience and deliver relevant travel deals, Joyfares and our partners
collect technical and behavioral data:
-
Browser & Device Data: Operating system, device model, screen resolution, and
language settings.
-
Usage Behavior: Search history, time spent on specific itineraries, and clicks on
various travel features.
-
Advertising Interaction: Engagement with our ads on other platforms and device-
specific advertising IDs.
How We Use Personal Information
Joyfares uses your information to deliver a safe and personalized travel experience:
- Fulfillment: To process reservations, payments, and issue travel vouchers.
- Expert Support: To manage inquiries, process cancellations, and facilitate refunds.
-
Communication: To send critical updates regarding your flight status, itinerary
changes, and policy updates.
-
Marketing & Loyalty: To provide tailored promotions, "Joyfares" exclusive deals, and
newsletter content.
-
Security & Fraud Prevention: To verify identities, protect our systems, and prevent
unauthorized transactions or "chargeback" fraud.
-
Compliance: To meet our legal obligations under Canadian and U.S. law, including
tax reporting and security screenings.
Disclosure of Personal Information
We share your information only with trusted partners necessary to complete your travel:
-
Travel Suppliers: The airlines, hotels, cruise lines, and car rental agencies that fulfill
your booking.
-
Service Providers: PCI-compliant payment processors, IT hosting services, and
customer support vendors.
-
Marketing Partners: Agencies that assist us in delivering relevant promotions
(subject to your opt-in status).
-
Legal & Regulatory Bodies: Government agencies (e.g., TSA, Transport Canada, CRA)
when required by law or for safety purposes.
-
Corporate Transactions: In the event of a business merger, asset sale, or
restructuring.
Third-Party Advertising and Remarketing
Joyfares.com utilizes third-party vendors, including Google Ads and Meta, to serve
advertisements across the internet. These vendors use cookies and web beacons to track
your interaction with our website and serve you personalized ads based on your previous
visits.
-
Your Choice: You may opt out of Google's use of cookies by visiting the Google
Advertising Opt-out
page.
-
Measurement: We use these tools to measure the effectiveness of our marketing
and ensure our deals are reaching the right audience.
Advertising and Tracking
We may partner with third-party ad networks, retargeting providers, and social media
platforms to deliver interest-based advertising tailored to your travel preferences.
-
Personalized Advertising:
Google and other third-party vendors use cookies and
device identifiers to serve ads based on your past visits to www.joyfares.com
-
Opt-Out Options: You can opt out of certain targeted online advertising via the
following industry platforms:
- Network Advertising Initiative (NAI)
- Digital Advertising Alliance (DAA)
- Digital Advertising Alliance of Canada (DAAC)
Security
Joyfares acts as the data controller for your personal information. We implement industry-
standard administrative, technical, and physical safeguards to protect your data, including
SSL encryption, firewalls, and restricted internal access protocols. While we strive to protect
your information, no security system is impenetrable. If you suspect any unauthorized
access to your data or account, please contact us immediately at info@joyfares.com.
Your Privacy Choices
-
Marketing Emails: You may unsubscribe from our promotional emails at any time by
clicking the "Unsubscribe" link at the bottom of our correspondence or by contacting
us directly.
-
Cookies & Ads: You can manage your tracking preferences through your browser
settings or by adjusting the cookie consent settings on our Website.
-
Access & Corrections: Under PIPA (Alberta), PIPEDA, and various U.S. state laws,
you have the right to access the personal information we hold and request
corrections to any inaccuracies. To exercise these rights, please email us at
info@joyfares.com.
Canadian Privacy Rights (PIPA/PIPEDA)
As a resident of Canada, you have specific rights regarding your personal information under
the Personal Information Protection Act (Alberta) and the Personal Information Protection
and Electronic Documents Act (PIPEDA):
-
Right to Access: You may request a summary of the personal information we have
on file for you.
-
Right to Rectification: You can challenge the accuracy and completeness of your
information and have it amended as appropriate.
-
Accountability: You may address any complaints regarding our compliance to our
Privacy Officer at info@joyfares.com.
California Privacy Rights (CCPA/CPRA)
If you are a resident of California, the following specific rights apply to you under the
California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act
(CPRA):
1. Notice at Collection We collect the following categories of personal information:
- Identifiers: Name, email, IP address, and passport number.
-
Commercial Information: Records of flights, cruises, and hotels booked or
considered.
- Internet Activity: Browsing history and interactions with Joyfares ads.
- Geolocation Data: Precise location if enabled on your device.
-
Sensitive Personal Information: Passport numbers and precise location (processed
exclusively to fulfill travel bookings).
2. Your Right to Opt-Out of "Sharing" Under California law, Joyfares does not sell your
personal information for monetary compensation. However, we do "share" information
with third parties (such as Google) for cross-context behavioral advertising.
-
How to Opt-Out: You can request that we stop sharing your data by clicking the "Do
Not Sell or Share My Personal Information" link located in our website footer.
3. Additional Rights
- Right to Know & Access: Request a list of data collected since January 1, 2022.
-
Right to Delete: Request data deletion, subject to legal or tax-related exceptions
(such as CRA compliance).
- Right to Correct: Ask us to fix inaccurate personal information.
-
Right to Limit Sensitive Data: Limit our use of sensitive data (like your passport) to
only what is necessary to fulfill your travel services.
4. Exercising Your Rights: To submit a request, please email info@joyfares.com with the subject line
"California Privacy Request" or call us at +1 (888) 862-8542.
Retention of Data
We retain your Personal Information only for as long as necessary to provide our services,
comply with legal obligations (such as the 7-year retention requirement for Canadian tax
purposes), or resolve disputes. Once no longer required, your data is securely deleted or
anonymized.
Use by Minors
Our Services are not directed at individuals under the age of 18. In accordance with COPPA
(U.S.)
and Canadian privacy standards, we do not knowingly collect information from minors
without parental consent.
Updates to this Policy
Joyfares may update this Privacy Policy periodically to reflect changes in our practices or
legal requirements. Any changes will be posted on this page with a revised “Effective Date.”
Contact Us
Email: info@joyfares.com
Phone: +1 (888) 862-8542
Address: 3030 32 Ave NE, Calgary, Alberta, T1Y 7A9, Canada.
